Returns & Refunds at TCC Fashion
At TCC Fashion, customer satisfaction is important to us. Every item is carefully inspected before it is packaged and shipped. If you experience any issues with your order, we are here to help.
Return Eligibility
You may request a return if:
- You received the wrong item.
- Your item arrived damaged during delivery.
- Your item has a manufacturing defect.
To be eligible for a return, please contact us within 7 days of receiving your order.
Items must be:
- Unused and unworn.
- In their original condition.
- Returned with all original packaging, tags, and accessories.
Handmade Products
At TCC Fashion, many of our products are carefully handcrafted by skilled artisans using quality materials sourced primarily from Nigeria. As each piece is made by hand, no two items are exactly alike.
Slight variations in colour, bead arrangement, crochet patterns, stitching, texture, or finishing are a natural part of the handmade process and should not be considered defects. These unique characteristics add to the beauty and authenticity of every piece.
Please note that handmade products may require additional preparation time before dispatch. Depending on the design and quantity ordered, processing may take 3–10 business days before shipment.
We kindly encourage customers to read product descriptions carefully, review all available photographs, and check product dimensions before placing an order. If you have any questions about a product, our customer support team will be happy to assist you before your purchase.
How to Request a Return
To request a return or exchange, please contact us with:
- Your order number.
- Your full name.
- A brief description of the issue.
- Clear photographs of the item (if damaged or incorrect).
We will respond as quickly as possible and guide you through the next steps.
Items That Cannot Be Returned
For hygiene and quality reasons, we do not accept returns or exchanges for:
- Earrings that have been worn.
- Custom-made or personalised items.
- Handmade products made specifically to your request.
- Sale or clearance items (unless damaged or incorrect).
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved, it will be processed to your original payment method within 5–14 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you receive a damaged, defective, or incorrect item, we will gladly replace it, subject to product availability.
If the exact item is unavailable, we will discuss suitable alternatives or issue a refund where appropriate.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Order Cancellations
Orders may be cancelled before they have been shipped.
Once an order has been dispatched, it cannot be cancelled. However, you may be eligible for a return under this policy after receiving the item.
International Orders
Customers outside Nigeria may be responsible for any customs duties, import taxes, or local charges required by their country’s customs authorities.
These charges are not included in the purchase price or shipping fee and are the responsibility of the customer.
Return Shipping
If the return is due to our error (wrong item, damaged item, or defective product), TCC Fashion will work with you to resolve the issue.
If the return is for any other eligible reason, the customer is responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return your product, you should mail your product to the address we provide after you have communicated us.
The time it may take for your exchanged product to reach you may vary, depending on where you live.
We recommend using a tracked shipping service or purchasing shipping insurance when returning items. We don’t guarantee that we will receive your returned item
How to Request a Return
To request a return or exchange, please contact us with:
- Your order number.
- Your full name.
- A brief description of the issue.
- Clear photographs of the item (if damaged or incorrect).
We will respond as quickly as possible and guide you through the next steps.
Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact our customer support team enquiry@tccfashion.com.
Thank you for shopping with TCC Fashion.
We appreciate your trust and are committed to providing quality products and excellent customer service.